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Terms and Conditions

    • Shipping & Delivery

      We aim to ship orders within 1 working day.   If you place your order before 2pm UK time it will be shipped the same day.  Please note there is no tracking for Royal Mail unless you choose Signed and Tracked for International orders at checkout. We do not ship on Saturday, Sunday or bank/ UK national holidays.

    • Privacy & Security

      We respect your privacy and will not pass your details to a third party unless required to do so by law.    We process payments securely using Paypal,  this is a fast, safe way to pay online.   You do not need a Paypal account to make payments. You can pay with a credit or debit card.  We do not store any credit card or debit card details.

    • Returns

      Please contact us within 7 days of receipt of the goods if you wish to return order item(s).

    • Returns address - Blossom Sugar Art. CO Access Storage, Unit F, Dolphin Industrial Estate. Windmill Road, Sunbury on Thames, TW167HT, United Kingdom

    • You may contact us via email at help@blossomsugarart.com or via telephone 020360000198

      Please inform us of the items you are returning, the reason, and whether you would like a refund or an exchange. Ensure your order number is clearly provided and written on the outside of the packaging when the item is returned.

      Please note that you will be required to pay for postage when returning goods unless the item(s) are incorrect, faulty or damaged in which case the postage charges will be refunded via the original payment method.

      Please ensure that items returned are sufficiently wrapped and packed for posting as any damage occurred during transit may result in a partial refund.

      We would strongly recommend using a recorded delivery service when returning items to us. All items are returned at the owner’s risk. In addition to our returns policy and in line with the Distance Selling Regulation (for internet and mail order sales)it allows you to cancel any order you make within 7 days from the date the item was delivered to you for a complete refund. Only unused and unopened merchandise will qualify and you will be responsible for the cost of the return of the item.

      If you require a refund, once we have received your return we will process your refund and a credit will be applied to the original payment method within 14 working days.

      If your item is damaged in transit Blossom sugar Art Ltd will replace the item free of charge. We may ask for proof of the damage (photo) so that we can proceed with a claim against the carrier.

    • Payment

      Paypal is a very secure method of paying online.  You do not need a Paypal account to pay via Paypal, you can use a debit or credit card.  Follow the prompts on the screen.

  • Viewing Orders

    Log into your account to view past orders.
  • Blossom Sugar Art Ltd. Dalton House 60 Windsor Ave London SW19 2RR United Kingdom

  • INTERNET STORE ONLY

  • phone: +44 2036000198 
  • email: blossomsugarart@googlemail.com
  • VAT GB105564334
© 2016 Blossom Sugar Art Ltd. All Rights Reserved. VAT GB105564334